1 - 800 - 298 - 9410
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Live Support
Available Days:
Available Time:
Monday - Friday
8:00 AM - 4:30 PM EST (8:00 AM - 1:00 PM EST on Fridays)
Live support is available during all hours of operation. It is not available on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Help Topics
Help Details
Business Opportunities (go to top of page)
Are you looking to start your own cafe but don't know where to start? The answer is: with Eurocafe Imports. We have over a decade of experience in helping small businesses get started, and we can do the same for you.

We can get you all the equipment, supplies, and training you need to open your dream cafe. All you have to do is get in touch with us! Give us a call at 1-800-298-9410, or email us at sales@eurocafeimports.com and get to know us.

Partnering with one of the United States' leading small cafe and roaster suppliers is a decision we guarantee you won't regret.
Changing or Cancelling an Order (go to top of page)
If you realize a mistake in an order you've placed, call us at 1-800-298-9410 or send us an email at sales@eurocafeimports.com as soon as possible.

We ship out orders quickly, so it is important that you contact us as soon as you discover any problems. We will happily correct or cancel your order with no hassle at all.

If your order is already shipped, we can work with you to find a solution. Your order is as important to us as it is to you!
Expedited Shipping (go to top of page)
Currently, expedited shipping options are only available on phoned-in orders. If you need your shipment expedited, please call us at 1-800-298-9410.
Problems with Order (go to top of page)
If you find anything wrong with your order when you receive it, please contact us and let us know. We will do anything possible to get you the product that you ordered or refund you an appropriate amount.

This applies to: receiving the wrong product, receiving a damaged product, missing product, and similar situations. Call us at 1-800-298-9410 or email us at sales@eurocafeimports.com. We'll find a solution for you today!
Shipping and Delivery (go to top of page)
Eurocafe Imports ships most of its orders through UPS. We ship orders daily at 4:30 PM EST. If your order is placed before 1:00 PM EST, it will likely ship the same day it is ordered.

If you have a particularly large order, freight options are available. Contact us if you think an order needs to go freight.

Refer to the graphic below for information on typical order transit lengths:
Store Location (go to top of page)
Our headquarters is located at the following address:
Eurocafe Imports
1150 University Avenue
Rochester, NY 14607
Website Problems (go to top of page)
If you encounter any unusual errors during your shopping experience, try refreshing the page. Maintenance is performed on the servers that our website is located on from time to time. This can cause slow load times or abnormal errors.

However, if you see an error consistently occur, or if an error of any type is impairing your shopping experience, please let us know about it. Email detailed error reports to sales@eurocafeimports.com.
Where is My Order? (go to top of page)
Eurocafe Imports provides a tracking tool for your convenience. Simple enter in the date of your order and the destination zip code. Then you'll be taken to a page that displays your order's tracking information.

If you'd like for us to track your order for you, please call us at 1-800-298-9410.